Dear Crystal,
     We received your report. Thanks for your time for helping us debug
SMA software. We will take care of it but please be patient since we
have limited manpower working on software. I have been swamped with
other more critical problems here.
     Jun-Hui

On Thu, 4 Mar 2010, Crystal Brogan wrote:

Hi Jun-Hui,

I submitted a helpdesk ticket on Monday regarding the fact that smafix
does not appear to be working, however, since the bug reporting tool
doesn't send me an email and you haven't responded I don't have any way to
know that you actually got the report? Can you please tell me the status?
Also, it would be good if the bug reporting sent a copy to the submitter
-- as of now I have no record of the bug I reported. I aplogize for being
anxious, but I have very little time to work on science, and having
cleared a little space this week to reduce these data, I see my one clear
week slipping away...

thanks,
Crystal