Date: Tue, 16 Mar 2010 09:47:45 -0400
From: Patricia Mailhot 
To: Julie Shaw 
Cc: Web Services , Jun-Hui Zhao 
Subject: Re: [Fwd: Re: smafix (fwd)]

Hi Julie:

If you  could add the  comment you suggested, that would reassure the user.

Thank you,

pat

Julie Shaw wrote:
> Hi Pat,
> Sorry for the delay, but I wanted to check with Michael to see if I 
> might be missing something
> before getting back to you.
> Michael confirmed that we can not send automatic email to unverified 
> addresses in a public form
> without risking that the form be used for spamming or denial of 
> service attacks.
>
> The safe way to do this involves some work for someone in SMA, but not 
> too much.
> Upon receiving the emailed bug report, someone could hit return and 
> then cut and paste
> the bug submitter's email address (which is the email) into the To: 
> line and send it off.
> If you want, I can add a line to the email, saying something like- 
> "bug report received,
> thank you for your input."
>
> In addition, the user already sees a verification screen when 
> submitting, so they do
> know what was in the report they sent.
>
> Hope this helps,   Julie
>
>
>
> Patricia Mailhot wrote:
>> thank you:
>>
>> http://www.cfa.harvard.edu/sma/miriad/download/bugRpt/
>>
>> Julie Shaw wrote:
>>> Hi Pat,
>>> Our forms do not allow automatic emailing to addresses outside of CfA
>>> in order to prevent them being hijacked by spammers.
>>>
>>> Can you remind me of the URL where this form was eventually
>>> posted?   Perhaps we can think about another solution.
>>> Julie
>>>
>>>
>>> Patricia Mailhot wrote:
>>>>
>>>> Hi Julie:
>>>>
>>>> Is there a way of allowing the user that submits the bug report to 
>>>> receive a copy?
>>>>
>>>> thanks,
>>>>
>>>> pat
>>>>
>>>> ------------------------------------------------------------------------ 
>>>>
>>>>
>>>> Subject:
>>>> Re: smafix (fwd)
>>>> From:
>>>> Jun-Hui Zhao 
>>>> Date:
>>>> Wed, 10 Mar 2010 10:11:13 -0500 (EST)
>>>> To:
>>>> pmailhot@cfa.harvard.edu
>>>>
>>>> To:
>>>> pmailhot@cfa.harvard.edu
>>>>
>>>>
>>>> ---------- Forwarded message ----------
>>>> Date: Thu, 4 Mar 2010 10:02:47 -0500 (EST)
>>>> From: Jun-Hui Zhao 
>>>> To: Crystal Brogan 
>>>> Cc: pmailhot@cfa.harvard.edu, rblundell@cfa.harvard.edu
>>>> Subject: Re: smafix
>>>>
>>>> Dear Crystal,
>>>>      We received your report. Thanks for your time for helping us 
>>>> debug
>>>> SMA software. We will take care of it but please be patient since we
>>>> have limited manpower working on software. I have been swamped with
>>>> other more critical problems here.
>>>>      Jun-Hui
>>>>
>>>> On Thu, 4 Mar 2010, Crystal Brogan wrote:
>>>>
>>>>  
>>>>> Hi Jun-Hui,
>>>>>
>>>>> I submitted a helpdesk ticket on Monday regarding the fact that 
>>>>> smafix
>>>>> does not appear to be working, however, since the bug reporting tool
>>>>> doesn't send me an email and you haven't responded I don't have 
>>>>> any way to
>>>>> know that you actually got the report? Can you please tell me the 
>>>>> status?
>>>>> Also, it would be good if the bug reporting sent a copy to the 
>>>>> submitter
>>>>> -- as of now I have no record of the bug I reported. I aplogize 
>>>>> for being
>>>>> anxious, but I have very little time to work on science, and having
>>>>> cleared a little space this week to reduce these data, I see my 
>>>>> one clear
>>>>> week slipping away...
>>>>>
>>>>> thanks,
>>>>> Crystal
>>>>>
>>>>>     
>>>>
>>>>