Full system support for Linux scientific workstations.
Full system support for PC Windows desktops.
Basic support for self-managed systems: Macs (laptops and desktops) and Windows laptops.
CfA Information Technology Infrastructure Management:
Management (planning, design, configuration, implementation,
operations, budgeting) of the CfA campus network, both internal
building, and wide-area connectivity. Includes all firewalls, switches,
routers, hubs, as well as the management of the underlying data.
Management of the CfA campus telephone system, and cell phones,
including cell phone and handheld (Blackberry, Palm, etc.) configuration
and troubleshooting.
CfA email distribution: CfA Google email account management and support; outgoing SMTP relay.
CfA (Unix) account management.
Print server management.
Management of network and direct-attached storage.
Domain Name Service.
Management of CfA data transfer servers.
System management of CfA Web servers.
IT Security.
CfA Scientific Computing:
Support for scientific data reduction, modeling.
Management of multiprocessor compute servers.
Access to SI Hydra cluster computer.
Support of high-end scientific color printing (including poster
printing).
Installation of TeX, IRAF, IDL, and other astronomical and mathematical packages.
CfA Web Services:
CfA Webmaster.
Web server management and administration including both public-facing
Web servers, Intranet Web servers, Secure Web servers, and scientific
application server.
Web Services - development and maintenance of several Web applications
for the CfA community.
Design, implement, and maintain CfA webcasting, streaming video, and
video-on-demand services.
Web server content management - supporting user and project-level as
well as maintaining all top-level pages and Public Affairs Web pages.
Manage and maintain CfA Wiki service for scientific and technical
services users.
Maintain and operate the interface with the HUID badging, building
access database system.
Provide CfA Directory support.
Provide support, both software and functional, for the CfA Staff
Database and related products.
CfA User Help Desk, AV, and Office Moves Coordination and Management:
AV support (projectors, etc.), Video-Teleconferencing, and
streaming video.
Support for distributed SI printers.
Basic support for Windows, Mac, laptops.
Basic support for guest users.
Visitor coordination.
Office moves: telephones, computers, wiring, coordination and
documentation.
