HR: Employment Opportunities
 
 Job posting 18-23
Opening date: March 28, 2018
Closing date: August 3, 2018

TITLE: IT Specialist (Application Software), IS-2210, Grades 7/9 $49,479.00 to $75,830.00 ANNUALLY
TYPE OF POSITION: Trust Fund (Non-Federal), Indefinite
DIVISION: - FMD Financial Management Department, Administrative Information Systems Group
LOCATION: Cambridge, MA
AREA OF CONSIDERATION: U.S. Citizens, nationals or those who owe allegiance to the U.S..

SUMMARY: This is the position of IT Specialist (Applications Software) in the Administrative Information Systems group at the Smithsonian Astrophysical Observatory. The primary purpose of this position is to provide tier-1 & tier 2 help desk support for a variety of enterprise and local financials, project management, and human resources applications (support frequently requires troubleshooting and research into reports, processes, interfaces and data structures, both delivered and customized. The employee reports to the Supervisor of the Information Systems Group. The Full performance level of the position is IT Specialist, IS-12.

DUTIES:

* Participate in many aspects of the software development lifecycle: requirements generation, design, code, verification and test, maintenance, and support; and overall integration of software modules and other subsystem components, both commercial and custom.

* Support frequently requires extensive troubleshooting and research into reports, processes, interfaces and data structures, both delivered and customized.

* Contribute to design of software following SAO Computation Facility (CF) and SI Office of the Chief Information Officer (OCIO) software design standards, applicable vendorís literature, and established CF practices.

* Conduct software development interpreting specific software project standards and developing software documentation accordingly, ensuring compliance with applicable standards at a detailed level.

* Verify and test all generated software and maintain code as part of an overall system.

* Obtain data necessary to define application and system by working closely with technical and administrative staff.

* Perform other assignments as required.

QUALIFICATIONS:

To qualify for the 2210 series: Applicants must have IT-related [specialized] experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

* Attention to Detail- experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague.

* Customer Service- experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs.

* Oral Communication- experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a nontechnical audience.

* Problem Solving- identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions.

OR

Applicants may substitute education respectively at each grade level respectively for specialized experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education:

* Applicants must meet one of the following to qualify for the GS-07 level:

**Bachelor's degree with Super Academic Achievement based on undergraduate study. (CLICK HERE FOR MORE INFORMATION ON SUPERIOR ACADEMIC ACHIEVEMENT) **OR** One year of successfully completed graduate level education (18 semester hours, 27 quarter hours or the equivalent) in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

* Applicants must meet one of the following to qualify for the GS-09 level:

**Master's or equivalent graduate degree or 2 years of progressively higher-level graduate education (36 semester hours, 54 quarter hours or the equivalent) leading to a master's or equivalent graduate degree in computer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

APPLICATION PROCEDURE: We will only accept applications on line for this position. For complete information about this position and the online application procedures, please visit: USAJOBS

The Smithsonian Astrophysical Observatory is an equal opportunity employer committed to diversity in our workplace.

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