Job posting 18-34
Opening date: May 4, 2018
Closing date: July 20, 2018
TITLE: IT Specialist (Systems Administration), IS-2210, Grades 11, 12; $67,643 to $105,400 Annually
TYPE OF POSITION: Trust Fund, Indefinite
DIVISION: - High Energy Astrophysicis Division
LOCATION: Cambridge, Massachusetts
AREA OF CONSIDERATION: This position is open to all qualified candidates.
This is the position of IT Specialist in the High Energy Division (HEAD) of the Smithsonian Institution Astrophysical Observatory. The employee will perform all aspects of computer system management of the Chandra X-ray Center (CXC) Unix workstation network of HEAD. The employee will receive line supervision from the Supervisor of the CXC Hardware/Systems Team. The employee will be assigned primary responsibilities in the areas of LAN security, user accounts and services (such as online user documentation and perform user training), writing utilities, scripts, installation and management of common scientific (both freeware and commercial) software/tools and system procedures. The employee will also be responsible for the CXC Unix Email server configuration, management and user support.
Oversees LAN security by staying abreast of Computer Emergency response Team (CERT)
advisories and vendor-supplied software security problems patches and fixes. Designs, recommends, and implements security improvements and security problem resolutions. Interfaces with manufacturers of hardware and software to provide up-to-date information on available products. This includes review of main line hardware, software products. Interfaces with manufacturers as a point of contact for maintenance of the LAN, both with respect to hardware and software.
Allocates system resources (such as disk, CPU memory) to provide adequate user accounts, electronic mail, and printing, as well as optimize performance and ease of use. Monitor use of resources to limit LAN access to only currently authorized personnel.
Oversees all aspects of management of the CXC LAN including: allocation of system resources, operation of LAN, maintenance of hardware and software, backups, installation of new hardware and software, and monitoring assigned licenses and service agreements.
Ensures CXC IT systems and their usage are in compliance with FISMA, SI, SAO, HEA and CXC policies and guidelines including periodic report generations for CXC/HEA/SAO management.
Serves as point of contact for CXC computer users requiring assistance or instruction in the use of the LAN and IT resources.
Develops Google forms, calendars, google drive and (email) groups, and various cloud services. Acts as the Google Gov Apps Administrator for the CXC. Configures and manages the CXC unix email server and maintains it with high availability
Manages and maintains online documentation of divisional hardware, software resources, IT policies for the CXC for easy access and usage. Creates and manages web based scripts and documentation as required.
Performs other systems related responsibilities as requested by supervisor, such as, but not limited to:
Responsible for installation and maintenance of server and client software for use in conjunction with current operating system versions. Manage server and client configuration to optimize performance and provide high availability for Wide Area Network (WAN) file system access.
Design, implement, and make recommendations based on studies relating to CXC computing needs and performance including system backup and recovery strategy, LAN performance, optimization of system resources (disk, CPU, memory), application evaluation, writing utilities such as shell scripts to provide LAN resource information to users, and others as required by the supervisor.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Candidates for grade 11 must possess minimum of one year of specialized experience equivalent to at least the grade 9 in the normal line of progression for this occupation. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position such as as linux/unix system administration in general and CentOS/RedHat in particular; Operating systems installation, upgrades/patches and tuning; knowledge of NIS and LDAP namespace management skills and familiarity with shell programming; Knowledge and management of email server s and configuration; knowledge of managing Google Apps infrastructure and related tools; knowledge of web technologies
Candidates for grade 12 must possess minimum of one year of specialized experience equivalent to at least the grade 11 in the normal line of progression for this occupation. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position such as advanced knowledge of linux/unix system administration in general and CentOS/RedHat in particular; Expert knowledge of Operating systems installation, upgrades/patches and tuning; advanced knowledge of NIS and LDAP namespace management skills and strong shell programming skills; advanced knowledge and management of email server setup and configuration; Advanced knowledge of managing Google Apps infrastructure related tools; knowledge of web technologies.
Education: All academic degrees and coursework must be from accredited or pre-accredited institutions. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Grade 11: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree.
APPLICATION PROCEDURE: We will only accept applications on line for this position. For complete
information and online application procedures, please visit: USAJOBS
The Smithsonian Astrophysical Observatory is an equal opportunity employer committed to diversity in our workplace.
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