HR: Employment Opportunities
 Job posting 19-10
Opening date: January 8, 2018
Closing date: March 8, 2019

TITLE:IT Specialist(Systems Administration),IS-2210, Grade 11; $81,077 to $105,400 Annually
TYPE OF POSITION: Trust Fund, Indefinite
DIVISION: - High Energy Astrophysicis Division
LOCATION: Cambridge, Massachusetts
AREA OF CONSIDERATION: This position is open to all qualified candidates. First selection may be made 14 days after position is announced.


1. Unix systems management (Linux/Solaris/MacOS). This includes allocation of system resources such as disk, CPU, and memory, creation of user accounts, email, printing and responding to user questions/requests. Monitor use of resources to limit LAN access to only currently authorized personnel. Conduct studies relating to SSXG computing needs. Recommend and implement system changes relating to SSXG computing needs and performance including system backup and recovery strategy, LAN performance, optimization of system resources (disk, CPU, memory), application evaluation, writing utilities such as shell scripts to provide LAN resource information to users, and others as required by supervisor.

2. Responsible for LAN security by staying abreast of Computer Emergency Response Team (CERT) advisories, vendor-supplied security problems and fixes, and SI security standards. Recommends and implements security improvements and security problem resolutions. Interfaces with manufacturers of hardware and software to provide up-to-date information on available products. This includes review of commercial products and public domain utilities. Interfaces with manufacturers as a point of contact for maintenance of the LAN, both with respect to hardware and software. Coordinates with other CfA IT support groups.

3. Responsible for all aspects of server management of the SSXG LAN including: allocation of system resources, operation of LAN, maintenance of hardware and software, backups, installation of new hardware and software, and monitoring assigned licenses and service agreements.

4. Serve as point of contact for SSXG computer users requiring assistance or instruction in the use of the SSXG LAN.

5. Perform other related duties as assigned, such as, but not limited to:

1. Responsible for installation and maintenance of server and client software for use in conjunction with current operating system versions. Manage server and client configuration to optimize performance and provide high availability.

2. Work with current NetApp-brand infrastructure to provide appropriate resources to users.

3. Work to expand use of technologies like system virtualization, remote console and clustering to make better use of assets.

4. Work with mission teams to develop critical pipeline infrastructure and ensure good uptimes. Respond in a timely manner to mission-critical problems and coordinate with mission leaders.

5. Support specific projects and research topics by researching and/or developing hardware or software solutions.


For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


Candidates for grade 12 must possess a minimum of one year of specialized experience equivalent to at least the grade 11 in the normal line of progression for this occupation. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position such as: extensive knowledge of Microsoft Windows and UNIX-type operating systems, with specific emphasis on management and networking aspects of Linux and Mac OS X systems; knowledge of system scripting languages, such as bash, csh, and C, and extensive knowledge of the high-level programming languages IDL and Python; knowledge of client server technology in general, and NetApp brand technology in particular; ability to proactively assess, respond to, and document anomalous system behavior; skill in oral and written communication and interpersonal relations in general, and helpdesk support in particular; and ability to support a research group with greater than ten members.

APPLICATION PROCEDURE: We will only accept applications on line for this position. For complete information and online application procedures, please visit: USAJOBS

The Smithsonian Astrophysical Observatory is an equal opportunity employer committed to diversity in our workplace.

Visit our SAO website.


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