HR: Employment Opportunities
 Job posting 19-38
Opening date: April 26, 2019
Closing date: September 16, 2019

TITLE: IT Specialist(Systems Administration),IS-2210, Grade 13; $98,366 to $127,874 Annually
TYPE OF POSITION: Trust Fund, Indefinite
DIVISION: - High Energy Astrophysicis Division
LOCATION: Burlington, Massachusetts
AREA OF CONSIDERATION: This position is open to all qualified candidates with U.S. Citizenship or U.S. Permanent Resident status. First consideration may be made 14 days after the opening date.

Summary: The Smithsonian Astrophysical Observatory is part of what is arguably the largest and most diverse astrophysical institution in the world, where the staff carries out a broad program of research in astronomy, astrophysics and earth and space sciences. If you would like to join this exciting organization, apply today!


1. Act as a Lead Systems Administrator, by providing technical direction and serving as a main point of contact for system information and procedures.

2. Interface with other Chandra group leaders, computer specialists, engineers, and scientists in evaluating needs for the LAN and system software, defining requirements, developing implementation plans, and supporting software design and development, Configuration Management, testing and integration, and other OCC and site needs.

3. Support Windows and Linux servers and desktops. Develop plans for implementing new services and expanding roles of servers.

4. Act as a main point of contact for issues relating to LAN security including the design and implementation and design of security improvements and resolutions.

5. Conceive, implement, and make recommendations based on studies relating to OCC computing needs and performance including system backup and recovery strategy, LAN performance, optimization of systems resources (disk, CPU, memory), application evaluation, writing utilities such as shell scripts to provide LAN resource information to users, and others as required by the supervisor.

6. Interface with manufacturers of hardware and software to provide up-to-date information on available products. This includes review of Windows/Linux products, those available from third parties, and public domain utilities.

7. Serve as point of contact for OCC computer users requiring assistance or instruction in the use of the OCC LAN.

8. Fulfill other systems related responsibilities as requested by supervisor.


For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the basic requirements listed above applicants must possess a minimum of one year of specialized experience equivalent to at least the grade 12 in the normal line of progression for this occupation which should demonstrate skill in leading the design of a complex system of computers into a cohesive interoperable network; skill in leading linux/Windows server maintenance and troubleshooting, and working with complex external interfaces; skill in developing procedures; skill in interfacing with external groups as a lead; and the accomplishment of independently completing computer project assignments requiring a wide range of knowledge of computer requirements and techniques where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of system design that are most appropriate for a given project; skill in utilizing VMware systems for high availability of systems; knowledge of and skill in utilizing NetApp, RHEL/CentOS Linux, Windows Server to achieve processing system goals; the ability to understand TCP/IP protocols, and to work with system load balancing, high availability; knowledge of deploying and managing SNMP system monitoring.

APPLICATION PROCEDURE: We will only accept applications on line for this position. For complete information and online application procedures, please visit: USAJOBS

The Smithsonian Astrophysical Observatory is an equal opportunity employer committed to diversity in our workplace.

Visit our SAO website.


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